Terms & Conditions

Payment Policy

A deposit equivalent to the first nights accommodation or a valid credit card is required to secure a booking, this also applies to guests checking in without a reservation.  The balance of all remaining charges is payable on departure.

Online bookings will have the first nights accommodation deposit withdrawn at the time of booking, this may also apply to telephone bookings during event and peak periods.

Cancellation Policy

Excluding event periods, deposits are refundable if booking is cancelled 7 complete days or more prior to arrival. Cancellations made within the 7 day period will be charged the first night’s accommodation if the booking is secured by credit card, or the holding deposit will be forfeited.

During event periods (listed under Annual Events) deposits are only refundable if 30 complete days or more notice is given.

During weekends, long weekends or event periods where a booking has been made with a minimum night stay, single nights can not be cancelled.

Corporate guests please refer to your negotiated cancellation periods.

Reservations received from third party booking sources (i.e. Wotif, Bookings.com etc) please contact the company with which you made the booking to discuss the terms of your booking, cancellation and/or refund.

Golden Chain Members

Members booking through this site will receive their benefits when they present their card at check-in. The benefits will be based on the current directory rates at the time of check-in and peak period surcharges may apply.  When making a reservation please enter “Golden Chain Member” into the comments field.

Rates Policy

All rates displayed are for 2 people using 1 bed unless otherwise stated.  An $8 fee applies for twin share accommodation.

Children under the age of 2 years old are free of charge when using existing bedding. Baby cots/cribs are available on request for $10 per hire.

Where a room can accommodate more than 2 people and unless otherwise stated in the Rate Detail, extra children under 16yo will be charged an additional $10 per night and extra adults charged $20 per night.

Credit Card Storage Policy

Credit card data is encrypted and stored in compliance with PCI requirements.  Any staff member with access to view or make changes to credit card information will have their details logged for future reference.

Credit card data, excluding the access logs are automatically erased from our system 30 days after departure.